Privacy Policy

Southern Sports Podiatry (Sutherland, Sydney)

Last updated: March 2026

Southern Sports Podiatry is a leading sports podiatry clinic located in Sutherland, Sydney. We are committed to protecting your privacy and managing your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our podiatry services or providing your personal information, you consent to the practices outlined in this Privacy Policy.

Personal Information We Collect

As part of providing podiatry treatment and foot care services, we may collect:

  • Personal details (name, address, phone number, email, date of birth)

  • Health information (medical history, injuries, medications, referrals, treatment notes)

  • Payment and billing details

  • Website usage data (IP address, browser type, cookies)

This information allows us to deliver high-quality sports podiatry and general foot care in Sutherland.

How We Collect Your Information

We collect personal and health information when you:

  • Book or attend an appointment at our Sutherland podiatry clinic

  • Contact us via phone, email or online booking

  • Complete patient forms or provide medical information

We may also collect information from referring doctors, physiotherapists or other healthcare providers with your consent.

Why We Collect Your Information

We use your information to:

  • Provide podiatry assessment, diagnosis and treatment

  • Manage appointments and patient communication

  • Process payments and Medicare or health fund claims

  • Coordinate care with other health professionals

  • Improve our sports podiatry services in Sydney

  • Meet legal and regulatory requirements

Without this information, we may not be able to provide appropriate treatment.

AI Clinical Notes (Heidi Health – Podiatry Consultations)

To improve accuracy and efficiency, Southern Sports Podiatry may use secure AI technology (Heidi Health) to assist with clinical note-taking.

This may include recording parts of your consultation and transcribing and summarising clinical notes. This is used only for healthcare documentation, not marketing.

You will always be informed and can opt out at any time.

How We Use and Share Your Information

We only use or disclose your personal information for purposes related to your podiatry care or as required by law.

This may include sharing with:

  • General practitioners, specialists or physiotherapists

  • Medicare, private health insurers or government bodies

  • Trusted service providers (e.g. booking systems, IT providers)

We do not sell or trade your personal information.

Data Security for Patient Information

We take reasonable steps to protect your personal and health information, including:

  • Secure patient management systems

  • Password-protected records

  • Restricted staff access

While we follow best practices for health data security in Australia, no system is completely secure.

Accessing or Updating Your Information

You can request access to or correction of your personal information at any time by contacting our clinic. We will respond within a reasonable timeframe.

Cookies & Website Analytics (Southern Sports Podiatry Website)

Our website uses cookies and analytics tools to:

  • Improve user experience

  • Understand website traffic

  • Enhance our online podiatry services

You can manage cookies through your browser settings.

Overseas Data Storage

Some of our systems (such as cloud-based practice management software) may store data overseas. We take reasonable steps to ensure providers comply with Australian privacy standards.

Data Breach Policy

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches Scheme and notify affected patients where required.